Refund & Return Policy

At Smart Gifts & Prints, we aim to provide high-quality personalized products. Since most of our items are custom-made, we follow the policy below

Returns

We accept returns only if the product is:

• Damaged during delivery

• Defective or incorrect product delivered

• Customers must report the issue within 24–48 hours of receiving the order with proper photos/video proof.

How to Initiate a Return

Contact us at our contact page with your order number and reason for return. We will provide return instructions within 24 hours.

Refunds

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be credited to your original payment method.

Non-Returnable Items

• 🎨 Customized & Personalized Products
  (Photo frames, mugs, lamps, cushions, posters, etc.)

• ✍️ Products Made as Per Customer Request
  (Custom names, images, designs, or messages)

• 📦 Items without Original Packaging
  (Products not returned in proper condition)

• 🚫 Products Damaged Due to Customer Use
  (After delivery)

• 🎁 Products with Incorrect Details Provided by Customer
  (Wrong photos, spelling, or design input)

• 💡 Used or Altered Products
  (Any modification after delivery)

Exchanges

We replace items only if they are defective or damaged. Contact us for exchange requests.

Questions? Reach us at our contact page